A retail manager (or store manager) is the person ultimately responsible for the day-to-day operations (or management) of a retail store.All employees working in the store report to the retail/store manager. For example, Big Bazaar, an Indian retail store provide a special discount to their customers who shop regularly for at least 10,000 every month in their stores. He has to make record up-to-date regarding the working hours of employees and their leaves. General Manager ↑ Store Manager ↑ All employees of the store (Floor manager, cashier, Department manager, Asst Store manager) Gender Preference. Hierarchy. In interacting with customers, the Store Manager will usually deal with customer complaints and other feedback, have communication with vendors and manage loss prevention. Your email address will not be published. It is possible by elimination of waste, errors and accidents. He has to perform this duty on an everyday basis. He is also responsible to settle disputes between customers and staff member of the store. Managed $30M location and supervised 200+ employees. Normally in the small Indian cities, most of the retail managers have practice of keeping the inventory with the nearby godowns to avoid any shortage. What does a retail sales manager do? Copyright 10. A store manager is also responsible to make sure that his employees and inventory is safe. Therefore, retail manager should ensure that be it cashier, or sales executive or store keeper, they should be hired after considering their minimum qualification and experience in the concerned field. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Image Guidelines 5. A number of employees work in different departments like sales department, cleaning department, and clerical departments of a store. 2. For example, to allocate space for sales promotion activities, inspecting effectiveness of sales distribution programs etc. March 27, 2019 By Hitesh Bhasin Tagged With: Marketing management articles. 1) Maintain the sales environment of the store, 3) Recruitment, training, and development, 8) Maintaining records related to the staff’s salary and leaves, 12) Keeping safety of store, employees, and inventory in-check, 13) Preparing promotional materials and display, What is coaching? This includes the management of store’s employees working at various levels such as sales staff, store staff, cleaning staff and clerical staff. He should make sure that each and every staff member is getting his/her salary according to their number of working hours and days without any partiality. Then train and adjust them according to the store’s policies and working environment. Even within companies, there can be difference depending on the functions and WHAT the role is about. Retail Store Manager Job Duties: Completes store operational requirements by scheduling and assigning employees; following up on work results. Their duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff. Store manager ensures that all the safety provisions with regard to requirement of local authorities like municipal corporation, state and central government are duly met. Service provided to customers varies from store to store and also influenced by the location of the store. Store Manager Trainee 1993-1997. Types and benefits, Value Added Tax – Definition, Meaning, Examples, Advantages and Disadvantages of VAT. The success of the store relies on the effective implementation of those marketing plans. Disclaimer 9. Let's stay in touch :), Your email address will not be published. He ensures that the floor staff is cooperative and has corporate spirit of team work. The retail store manager also serves the manufacturer by performing the function of distributing the goods to the ultimate consumers. Every commercial store has its own marketing plans. It is also a duty of a store manager to take special care of loyal customers of the store and make sure that they are getting best of the service and ensure their satisfaction with the services of the store. That could mean one store in a chain of thousands or a stand-alone retail establishment. Duties and Responsibilities. So that there should not be any shortage of inventory in the store and side by side there may not excess of a particular good which results in unnecessary blockage of money and also needs storage area. keeping customers happy and satisfied is one of the most important responsibilities of a store manager. Preparing and controlling the store’s budget aiming for minimum expenditure and efficiency. Skills & Responsibilities. The very first duty of any retail store manager is to handle the job of recruiting the right persons at right jobs. In this position, you will play a pivotal role in managing our team of retail associates, interfacing with our customers, and contributing to the overall success and profitability of the store. He should also make sure that staff members are fairly utilizing their casual and earned leaves. There is a difference between a manager and a leader. But on the other side, retailers in the metros or developed cities avail of just-in-time deliveries with the help of efficient customer response systems, which reduce the practice of having huge inventories in stock all the times. Maintains store staff by recruiting, selecting, orienting, and training employees. This has not only thinned the importance of local and unorganized service providers but has also increased the confidence of the retail customers in these chain stores considering after sales service an integral part of watch purchase. Recruit and hire new employees; Train, manage, and regularly evaluate staff performance; Manage all store operations and delegate responsibilities; Supervise employees, providing coaching and mentorship to optimize productivity and increase sales It is the foremost duty of a manager of a store to manage its staff. The Store Manager plans and directs the day-to-day operations of the store. A manager makes sure to keep an appropriate level of inventory in the store so that no goods go out of stock. Supervise all store activities in an orderly and professional manner as to ensure maximum The necessity of proper and updated records (both sales and purchase) is that it helps in estimating the money which has come in to the store by way of selling goods or providing services to customers and gone out of the store by way of bills and salary payments to employees. Working in a store assisting others in their shopping is not a work that a person would love to do happily. A store manager is responsible to make understand each department’s head about their target and funds allotted to them and to collect daily, weekly, and monthly performance report and analyze them. A store manager reports to a district/area or general manager. Retail department managers oversee the daily operations of their part of the store. Supervising and guiding staff towards maximum performance. A Store Manager is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. For instance, the Titan watch company in India set up its service centers in its own retail chain stores of Titan wrist watches with the name of Time Zone. The retail sales manager being on the senior position is responsible for providing multiple services to immediate customers and the other members of his retail value chain. It requires innovative and creative skills to get the maximum attention of customers and lure them to buy those things. You must have noticed huge displays displayed in store during festival seasons. In such stores, the responsibility of a manager increases to cost everyday store cost by apply effective methods. Recruitment of staff is also one of the most important responsibilities of a store manager. In this way, people feel happy and they shop again and again from the same store. The success of the store depends on its employees; therefore, a store manager hires employees with right qualification and skills for every department. GENERAL SUMMARY: The Store Manager is the most global position in the store. In addition to these duties, store manager must ensure that all the employees at different level are honestly doing their duties and are not creating any problem for store or other employees. Since a store’s earning is through selling of goods, it becomes the duty of a sales manager to have the full record of incoming and outgoing inventory. The main safety provisions include emergency fire exit and firefighting system. For example, the retail sales manager of a car dealership will do significantly different things on a daily basis than the retail sales manager of a fashion boutique. The store manager is more suitable for predicting the store’s future performance, calculating future expenses and accordingly setting budgets. The retail manager is also responsible for maintaining harmony among different levels of store staff. In addition to this, responsibilities like visual merchandising tasks, replenishment of stock, and also maintaining sales records are also jobs of a store manager. In our sample resume objective for Retail Store Manager, we started out with Noelle’s 3 strongest attributes: Dynamic, engaging and … If after recruiting, training and development, still these employees are not performing well after several warnings, they must be fired from the store. To do this, he has to maintain a record of the number of goods sold every day and if he finds the shortage of any goods, he places an order to get it back in stock soon. It is a responsibility of the store manager to keep everything at its place. RESPONSIBILITIES & FUNCTIONS Of RETAIL STORE MANAGER 2. A proven Store Manager who has a wealth of relevant, hands-on retail experience. The number of employees who works in a store depending on the size of the store. Retail Store Manager Job Responsibilities: Serves customers by providing merchandise; supervising staff. A store manager is responsible for an entire location in a chain, while a regional manager is responsible for several locations in a chain. Thus having the right personality is very important. Has responsibility of staffing, store compliance, inventory management, and promotion. Store Manager responsibilities include: Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability. Work Experience. It is his job to keep in-check the safety of store’s building and let management know if any changes are required to make to keep building, its employees, and customers are safe as long as they are within the premises of the store. As a store earn its profits from the sale of the goods, therefore, it is the job of a manager to keep a record of incoming and outgoing inventory in the store. Another Retail Store Manager resume . Inventory control is another important activity performed by a retail manager. He should also make sure that all his team members are getting along with one another and working as a team. A retail business manager is responsible for the day-to-day and long-term operations and financial success of a business or store. RETAIL TRAINING . Responsibilities & functions of Retail Store Manager 1. Tasked with planning, monitoring and maximizing Tech Heaven’s retail budget, product inventory, purchasing and sales. Retail Sales Manager Job Description Example. A store is a common term that can be called for a supermarket store as well as the company stores. Another important job of a retail store manager is to have the proper balance and written record of the money comes in the store by way of selling the goods. Additionally, Retail Store Department Manager typically reports to a manager or head of a unit/department. They must be able to overseeall aspects of the store, i ncluding all personnel, product, merchandising functions, business processes and results for thestore. Responsibilities. He is required to have soft skills and patience to keep a healthy relationship with everyone. These services differ from store to store and location to location. Retail manager ensures that his all employees should work like a team, leaving any personal grudge. Employees of different departments are getting along with one another and are not causing any issue or disturbance in the work of others. Privacy Policy 8. In addition to this, he makes sure that all safety provisions are being met as per the guidelines of government (both central and state) and municipal corporation. This task of minimizing cost becomes necessary when store is running on low price policy, like in case of Wall Mart stores where EDLP (every day low prices) policy is being applied. A manager is also required to take training to understand the work process of a marketing plan. For example, Wall Mart stores work on EDLP (Every Day Low Price). Recruit, train, and supervise retail staff; Set sales targets and motivate staff to meet those goals He will oversee that the provisions related to casual or earned leaves (if any) are applicable to all employees. This job of a Retail Store Manager is high touch. Customers are the ultimate destiny-decider of any type of business. This means you will come in contact with different people every day. Cost minimization means controlling day-to-day expenses to run a store successfully. For example, if there is an offer on a certain type of soft drink the manager should make sure to display that offer at front or place cane of soft drinks near the cash counter so that people can buy them while making paying for things. The Retail Store Department Manager supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Chosen from among other sales associates to participate in store manager trainee program. Skills Required . In nutshell, a retail store manager is responsible for day to day activities of the retail store. To ensure regular availability of inventory in the store, retail manager maintains appropriate level of inventory all the time in the store. Requirements and Responsibilities. If they need any training, they must be provided in or outside the store. Store harmony not only includes the good relation between different types of employees but also involves relation between store management and its employees, between public and store, between public and store’s employees, store and the government, and also between various stores. Store Manager; 2017 to present MD Schenker Tech Heaven, San Ramon, CA. A manager should be good at multi-tasking because he not only has to keep the store running smoothly without any conflicts, but also think strategies to get new customers and boost sales. Prohibited Content 3. Ensuring high levels of customers satisfaction through excellent service. Some of the services familiar to all stores are (a) credit facility, (b) free home delivery, (c) after-sale service, and (d) trade discount to bulk buyers or small traders and information and new offers to its regular and loyal customers. Retail Manager responsibilities include: Organizing all store operations and allocating responsibilities to personnel. Since the retail store manager is supposed to be present physically on the store’s premise on daily basis, is the suitable individual to ensure the safety of the store including the safety of employees and inventory. Content Filtrations 6. Posted on February 26, 2012 in Jobs, Management Jobs, Retail Jobs. In addition to maintaining appropriate level of inventory, he should make sure that payment has been made for the supplies/ordered goods. Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers; Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue Cost minimization is crucial for stores who work on low price policy. Regardless of the size of the parent company, a store manager's primary purpose is to ensure that a store's operations run smoothly. I love writing about the latest in marketing & advertising. 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